Strategy, Optimization & Transformation

Strategic Planning

  • IT Eco-System stabilization
  • Technology Footprint assessment & recommendations
  • Corrective action plans for improved utilization and reduced spending
  • Maximize IT budgets
  • Cultivate internal expertise
  • Stakeholder involvement and buy-in
  • Data Governance Framework
  • Security and Risk Mitigation
  • Board presentation & engagement
  • Public speaking/presentation

Clinical Systems Optimization

  • Patient Facing Technology design, deployment and integration
  • Provider utilization & satisfaction
  • Behavioral Health Workflow integration
  • Substance Use Disorder privacy & regulatory support
  • SDOH Survey tools and Community Partner Service integration
  • SBIRT documentation and billing technology
  • Quality data/population health reporting tools

Practice Transformation

  • Change Management
  • Leadership 
  • Custom Product development, sourcing and strategy
  • Revenue Cycle Management analysis, recommendations & correction
  • A/R Work Process redesign
  • Pre-Audit opportunity identification
  • Post-Audit support
  • Certified Professional Coder on staff

Interim CIO/Leadership

  • Transitionary or interim leadership
  • Departmental alignment
  • Departmental re-organizations
  • In/OutSourcing support

Technology Implementation

  • Agile Project Management
  • Design & Architecture
  • Configuration
  • Training
  • Customization (SDLC scope)
  • Go Live Support
  • Ongoing Support


About the Consultant

Action-oriented technology and management consultant with demonstrated ability to sustain focus on organizational change, deliver results across complex environments and enable scalable technology eco-systems that support work-streams and enhance the customer experience, rather than detract from it. Former Chief Information Officer for a state wide Primary Care Association's Health Center Controlled Network as well as a Harvard Affiliated Boston-based Academic Medical Center with a 15 year impeccable track record of providing patient-centered, sensible technology consulting services for CHC's, FQHC's and RHC's.   Highly mission driven with a particular affinity for the non-profit healthcare vertical, I excel at quickly identifying where you are, where you need to go and laying out a step wise and achievable plan to address deficiencies in your technology experience.   



  • End User Advocacy: Helping end users find a voice for proper and   non-invasive use of technology: “She understands that technologies can enable great innovation, but require the input of multiple perspectives for  successful design and implementation” – CMIO 
  • Thought Leadership: Challenging the status quo and creating new solutions to old problems that touch millions of lives: “Within weeks, she articulated a comprehensive strategy to address widespread deficiencies to support long term growth and innovation” – Physician 
  • Improving Experience: A stellar 18-year reputation of integrity, hard work and a sincere commitment to improving lives of clients and peers with technology: “She worked diligently to partner with others in the organization on ways to improve the patient and provider experience.” – COO 
  • Protecting Privacy: Leading organizations through security driven policy changes to realize full risk management: “…a very unusually clean Risk Assessment… What we typically see three years into the remediation process.” -  Vendor 
  • Leading Change: Creating focused and engaged teams while leading difficult conversations in a way that brings cohesion to the business: “Alicia brings a unique strategic vision to the organization and is a true partner for sharing and building a vision” - Vice President
  • Creating a Culture of Excellence: “Ms. Peters-Torrey has established the highest functioning and most competent IT Department to serve [the organization] in well over a decade.” ~ VP, Clinic Operations